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RadTrain Refund Policy

Conditions of Refund

We are so confident that you’ll find our online courses beneficial that we are willing to offer a 100% money-back guarantee. In order for a refund request to be successfully processed, the following conditions must be met:

  1. The end user (you) must satisfactorily demonstrate to the provider (us) that they have not benefited in any way from using the product; and

  2. A request for a refund must be submitted to us within the specified time frame for each course*; and

  3. The user must have complied with our terms of use while having access to the product

RadTrain reserves the right to refuse refunds to customers if the above conditions have not been met.

 

Applying for a Refund

To apply for a refund, you must submit a written request within the allocated time frame by one of the following methods:

The written request must include:

  1. Your name, email and contact phone number

  2. The reason you are requesting a refund

  3. Proof of purchase

 

Refund Process

We will submit a refund request via our third party online payment processor. You will be refunded the agreed amount into the bank account used to process the payment. You will receive a confirmation email from our third party online payment processor upon completion of the refund.

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*Guarantee Time Frame

The specified time frames for a refund are as follows:

  • CT Champion Course - 14 days

  • Other Short Courses / Downloads - 7 days

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